Syclo Agentry app not retrieving collection

[Former Member]

Hi Guys Im currently looking into an issue that we have here.

In the syclo agentry app that we have, we have a function that returns stocks. It is working but I found an issue that is causing big problems in our system.

Here you can see there are 2 transfer requests.

When  it gets processed only the first one will be retrieved from SAP back end and completed.

*********************************************************************

* Main Section

*********************************************************************

   TRY.

       me->message = 'Entering method ~ CREATE...'(m08).

       me->logger->loginfo( iv_mobile_user = me->str_bapi_input-mobile_user

                            iv_mobile_id = me->str_bapi_input-mobile_id

                            iv_user_guid = me->str_bapi_input-user_guid  "<-ins 310_700 bugid 25317

                            iv_message = me->message

                            iv_source = me->source ).

  iref_rfc_oo_data->get_ooref_param_tab(

  IMPORTING et_in_ooref_param_tab = lt_in_ooref_param ).

       " Set return time stamp at begining if exchange process not used

       IF me->mobile_timestamp_in IS INITIAL.

         me->mobile_timestamp_out = /syclo/cl_core_do_services=>get_sys_timestamp( ).

       ENDIF.

*-----------------------------------------------------------------------*

*Step 1 - Initialization

*-----------------------------------------------------------------------*

       lref_do_serv = /syclo/cl_core_do_services=>get_do_service(

                                       iref_logger = me->logger ).

  CREATE DATA: LS_MDO_INPUT_VALS-IS_GOODSRET_HEADER,

               LS_MDO_INPUT_VALS-IT_GOODSRET_ITEM.

       me->oref_mdo_data->map_local_mobile_filter(

         CHANGING cs_filters = ls_mdo_input_vals ).

       ME->OREF_MDO_DATA->MAP_LOCAL_DOF_FILTER(

          CHANGING CS_FILTERS = LS_DOF_FILTER_VALS ).

  ASSIGN iref_rfc_oo_data->dref_return->* TO <bapi_return>.

ASSIGN LS_MDO_INPUT_VALS-IS_GOODSRET_HEADER->* TO <goodsret_header> .

ASSIGN ls_mdo_input_vals-IT_GOODSRET_ITEM->* TO <goodsret_item>.

ASSIGN LS_DOF_FILTER_VALS-POTYPE->* to <fs_potype>.

ASSIGN ls_dof_filter_vals-PURCHASINGGROUP->* to <fs_prgrp>.

*

lt_prgrp = <fs_prgrp> .

lt_potype = <fs_potype>.

And here are the objects.

What do I need to check next?

[mark_pe · Accepted solution]

Kevin,

Hi. There are a few application version that we have. Your picture may slightly indicate that yours may be custom (or branded) or parts of the Service Manager that may be older.

From what I understand there were some request to improve certain functions about transfer (this sounds familiar) but I need to know your Service Manager version that you used.

Let me know the version of your Service Manager. Is it 4.0, 4.2 or others?

Hopefully yours is not older than 4.0 (and what is your Agentry version?).

Let me know.

Regards,

Mark Pe
SAP Platinum Support Engineer

[Former Member · Accepted solution]

Hi Mark,

We had the pleasure of talking before regarding the Stocks issue we had. We have an old Service Manager and I think it might not be supported anymore.

Thanks!

[mark_pe · Accepted solution]

Kevin,

Hi. Thanks for the update. If the product name is not part of the SAP PAM (Product Availability Matrix) that is a strong indication to review: http://service.sap.com/sap/support/notes/52505 (end of extended maintenance).

The options for older products is to go consulting. We have SAP consulting and partners so you can have some project management, documentation and key milestone deliverable.

But you have the option for upgrading as well.

The link I have for our SAP services is this.

https://support.sap.com/support-programs-services/services.html

If you have any questions about sales or services you may direct your answer to your SAP Account Executive.

If any other consulting would want to advice Kevin you guys are welcome to add to the above.

Best Regards,

Mark Pe
SAP Platinum Support Engineer