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Organizational Work Distribution - Unit Responsible could not be found

Dear Colleagues.

Please take a look over two PrntScrns attached which reflect my problem.

When I try to edit organizational work distribution C4C cannot find Org. Unit Responsible form Value Selection.

However, when I type in the proper value "by hand" and press Enter it shows just as if it would be all okay.

Does some of You, please, could help me to make diagnosis of this case?

I'm affraid that it could affect later on another aspects, when system will be have to work live.

Best regards

Slavomir

replied

Hello Slavomir,

In order for the Org Unit to be displayed in the value help, the Org has to fulfil two conditions:
1. the Org Unit must have the Customer Service function active.

2. Either the Org Unit itself or any of its parent organizations have the Sales Organization/Service Organization function activated.
You can check this in your Org Structure by selecting the respective Org Unit and navigate to the Functions tab.
Please note that the Effective Date should have the same date as your Valid From date in the rule.

I hope this helps.

Best regards,

Kathrin

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