ERMS setup basic funtionality question
With the help of E-mail Inbound Configuration document (available on SCN) I am able to configure the ERMS functionality to some extent.
For example, once email is sent to the specific email address , it automatically creates the incident.
How can I map the Text on the Email to get copied in the notes of the incident & subject & the incident Subject.
Also is there a way for that email to be attached to the Newly created incident as an attachment.
Please advise with any link that has information about my requirement above.
Thanks in advance