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ERMS setup basic funtionality question


With the help of E-mail Inbound Configuration document (available on SCN)  I am able to configure the ERMS functionality to some extent.

For example, once email is sent to the specific email address , it automatically creates the incident.

How can I map the Text on the Email to get copied in the notes of the incident & subject & the incident Subject.

Also is there a way for that email to be attached to the Newly created incident as an attachment.

Please advise with any link that has information about my requirement above.

Thanks in advance

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