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HCM ESS - Employee Connection - Link not working

Former Member
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Hi all,

We are facing an issue with the ESS portal in (Employee Connection-> New Hire and Life Events -> Birth). The links are working fine till the Benefits Enrollment. But when it reaches the 'Benefit enrollment'the system is throwing the following error (The Domain Name Server (DNS) is not reachable, The Domain Name Server (DNS) does not have a listing for the website's domain, etc.). This was working fine before, it happened after and upgrade to EHP 7.


The problem seems to be a configuration issue as we are able to directly execute the application configuration ‘ZHRESS_XXXXXXX’ of WD application ‘HRESS_XXXXX’.  Also checked the implementations of BADI ‘HRESS_MENU’ and could find anything related to this.

I don't have  admin role for checking whether the link has been properly maintained. But the portal admin already had a look on the issue and he couldn't find anything useful.


What could be the possible reasons for this issue? Also will be very useful, if anyone could provide an idea on the tables which we can look for configurations/ link maintenance, etc. (as I don't have portal admin role).

Thanks and Regards,

Johan

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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There is one more update to give. This is working fine in Google chrome browser.

Former Member
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Hi Gabriel,

Have you found any solution for your issue? we are also facing similar issue for Appraisal Document in ESS which is working fine in chrome browser but, not in IE.

Please provide your inputs.....

Regards,

Rahul.

Former Member
0 Kudos

Yes the issue is resolved.

It was related to IE compatibility issue.

Please check the SAP Note 1970689 and 1814711. Note 1814711 is more specific to the Portal IE compatibility issues.

  we also saw a solution for a similar problem in SCN, by changing the iview properties to SAP Gui type =  "SAP GUI for Windows". Please check the link https://scn.sap.com/thread/3725181 .

Answers (0)