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ITSmobile issue - memory related? Please help troubleshoot

Hi all,

In several installations of ITSmobile, I've never encountered the situation that not enough memory seems to be allocated.

However, since my focus (and knowledge) is on the application side (WM) rather than on the BASIS side, I thought I'd ask around here...

I have the issue at one customer that I can no longer start an ITSmobile session (I get an error after logging on). My own web service gives my personalized error page (not much information like requested by the customer) while the standard ITSmobile test services give an HTTP 500 (internal server error) which is only slightly less helpful.

There are no dumps in ST22.

When I look at SITSPMON, I see 0MB available to ITS. Could this be the cause of the problem? If so, how can I force more memory available for ITS? We tried restarting the ICM service but that wasn't successful

So, questions are:

- can this 'lack of memory' as shown by SITSPMON be the cause of being unable to login to an ITSmobile service?

- is there a way to give a meaningful error message (I know there must be, but I can't find 'the manual' on this)

- Can I allocate more memory to ITS? (must be possible since in the PRD system there's 4x more memory allocated and there we have no problems

Thanks for any help - and please let me know if you need more info.

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