Operating system call recv failed (error no. 10054)

[Former Member]

Hi all,

We get system log error 'Operating system call recv failed (error no. 10054)' almost daily in our system:

Wed Jul 01 20:00:09 2015

***LOG Q0I=> NiIRead: P=XX.XX.XX.XX:62949; L=XX.XX.XX.XX::3204: recv (10054: WSAECONNRESET: Connection reset by peer) [nixxi.cpp 5082]

*** ERROR => NiIRead: SiRecv failed for hdl 48/sock 1472

    (SI_ECONN_BROKEN/10054; I4; ST; P=XX.XX.XX.XX::62949; L=XX.XX.XX.XX::3204) [nixxi.cpp    5082]

DpRTmPrepareReq: network error of client T26, NiBufReceive (-6: NIECONN_BROKEN), dp_tm_status=3

DpRTmPrepareReq: client address of T26 is XX.XX.XX.XX:(XX.XX.XX.XX:)

***LOG Q04=> DpRTmPrep, NiBufReceive (9287 USER 26 CLIENT) [dpxxdisp.c   12455]

RM-T26, U9287, 116         USER, CLIENT, 14:30:06, M0, W14, SESS, 2/0

Users are connected via Citrix.

Thanks for helping

Rgds

Dino

[Former Member]

Hi DIno

that message is telling you that there are disconnections happening from client (likely citrix server) to sap server

There are plenty discussions in scn below an example

If you have a basis team, tell them to be in touch with network team to understand whats going on

Regards

a

[Former Member]

Hi Andrea,

We already checked this out together with the Network specialist and the Basis Team, we did not find any problem.

Rgds

Dino

[Former Member]

Hi Dino

that's odd. Because this is a communication issue, at least the Network specialist should give u advice... Anyway, lets try to dig in the subject, is it happening ONLY from citrix? How did you get this, citrix users are facing issues?

More info pls

regards

a

[Former Member]

Hi Andrea,

They do not even realize that, and in the System Log i do not have any user information:

Rgds

Dino

[Former Member]

Apologies for not being clear

How this issue came to your desk? did you monitor sm21? someone told you "i've lost the connection"?

How do you know that it happens only from citrix server/users?

then we can shape next step

let me know

a

[Former Member]

Hi Andrea,

By analyzing the System Log SM21.

Rgds

Dino

[Former Member]

right,

I find hard to believe your network specialist didnt see anything because a similar thread ended up in that field

In the unlucky scenario where sap and network are not involved it maybe the citrix server having troubles, from sm21 you can see the users affected by this issue, is it possible for you to contact one of them and ask if they saw the following red pop up?

Do you use citrix too? Did you never see below message?

[Former Member]

Hi Andrea,

I will ask the user and come back to you.

Many thanks.

Rgds

Dino

[Former Member]

np@all

Let me know

a