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job log - Blank HTML screen

jaisuryan
Active Contributor
0 Kudos

Hi Experts,

I'm using SAP IDM 7.2 SP9, designtime patch 16

I have an issue where for few job logs with errors comes up blank HTML tab (as below screenshot) when opened in MMC. However I can see data in XML and Text tabs but not very user friendly and HTML jobs in Admin UI.

If there are any warning or no error, I can see the data in HTML tab.

Did anyone else face this issue? If so, how you resolved?

Note: If it's helpful, the log level of the dispatcher running this job is set to "Debug". I will change the level and test it on Monday.

Kind regards,

Jai

Accepted Solutions (1)

Accepted Solutions (1)

jrondorf
Participant
0 Kudos

HI Jai,

most probably you have special characters in the job log, which cannot be displayed by the HTML viewer in MMC.Choose the "Save as" option and save the HTML file to your desktop, and reopen it with a browser.

CHeers, Jannis

Answers (2)

Answers (2)

jaisuryan
Active Contributor
0 Kudos

Hi All,

I already tried saving the file and opening in browser but I got half of the job log (log showed 2 out of 4 passes). It may be that job stopped after running 2 passes but then job triggered another job which is event scheduled to run if previous job is OK.

Thanks for your replies, now I know why I get blank screen.

Kind regards,

Jai

former_member2987
Active Contributor
0 Kudos

Jai,

This normally happens when looking at the log for a AD job that has binary information (GUIDs).  The text log should work just fine.

Matt