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job log - Blank HTML screen

Hi Experts,

I'm using SAP IDM 7.2 SP9, designtime patch 16

I have an issue where for few job logs with errors comes up blank HTML tab (as below screenshot) when opened in MMC. However I can see data in XML and Text tabs but not very user friendly and HTML jobs in Admin UI.

If there are any warning or no error, I can see the data in HTML tab.

Did anyone else face this issue? If so, how you resolved?

Note: If it's helpful, the log level of the dispatcher running this job is set to "Debug". I will change the level and test it on Monday.

Kind regards,


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