Problem syncronizing Rex3.3, user not assigned to sales area

[Former Member]

Hello,

When I am syncronizacing Rex 3.3 in the device, i got the following error:

Sales org data is not available on device, check user's assigned sales org or may be subscription was not successfull

The device is correctly subscripted:

Also, the user used to login the device is assigned to a Sales are in SAP CRM, and and parametrization is done: Any idea?

Many thanks,

[Former Member · Accepted solution]

Hi,

Could you please test the output for the function modules

/MAC/RSFM_USER_ORG_UNIT

/MAC/RSFM_GET_USR_EMP_DETAIL

in the CRM backend to verify they are returning what you expect for the backend user with which you synced.

In case they do, try doing a re-sync of the Customizing sync group from the device. In case the issue exists even then, then you can also try to set the CustomizingCG cache interval to zero (in the SCC) and re-trigger a Customizing sync from the device.

Regards,

Harsha

[Former Member · Accepted solution]

Hi,

I have tested both FM. The results of (MAC(RSFM_USER_ORG_UNIT are ok, however, there is no result for the second one, /MAC/RSFM_GET_USR_EMP_DETAIL.

The link between employee and user is done in Organizational structure, however it seems that is not reconigzed for thsi FM::.

Regards,

Jose

[ashish_rawat · Accepted solution]

Hi Pablos,

At least the output structure for second function module should have data if the first one is giving result, unless untill you have written some badi(/mac/rsfm_dcn_get_emp_dt_post), that is modifying the data.

	EV_EMP_GUID
	ES_SALES_ORG
	EV_PARTNER_ID
	CE_ET_ORG_UNIT