Missing GRC email templates in SE61

[Former Member]

We transported all configurations from development environment to quality and production. In quality environment we can see *GRAC* email notification templates in SE61, however in production we do not have any template including standard delivered. We activated GRC_MSMP_CONFIGURATION bc set as well.

Has anyone cameacross such issue?

[madhusap · Accepted solution]

Hi Arvind,

Do you see standard link between message class and pre-delivered document object in table GRFNVNOTIFYMSG?

Regards,

Madhu.

[Former Member · Accepted solution]

Hi Madhu,

I appreciate your help, Yes we are able to see the message class and pre-delivered documents object in table.

Thanks,

Arvind

[madhusap · Accepted solution]

Hi Arvind,

Are you able to see these entries in your QA as well?

Also please check if the custom templates you have created and maintained available in GRFNVNOTIFYMSGC along with the custom document objects you tagged to standard message classes.

If above all are correctly available, create a new transport selecting all entries maintained by you in GRFNVNOTIFYMSGC and try to transport it.

If possible please share your GRFNVNOTIFYMSGC screenshot along with the transport and object details.

Regards,

Madhu.

[Former Member · Accepted solution]

Hi Madhu,

We reimported all objects that fixed the issue.

Thank you,

Arvind

[Former Member · Accepted solution]

Hi Arvind,

     We are facing similar issue. Could you please help us here? How did you reimport all the objects(Including Standard Objects)?

Thanks in Advance.

Regards,

Fazil

[madhusap · Accepted solution]

Hi Fazil,

All standard and custom objects will be in tables GRFNVNOTIFYMSG and GRFNVNOTIFYMSGC.

Go to SM30 and open these tables in maintenance view and select all entries and include in transport request.

Regards,

Madhu.

[Former Member · Accepted solution]

Hi Madhu,

   Thanks for the Reply. Basically, the problem in our case is that Forward Request is not triggering any notification. We have maintained notification settings correctly. The same set up is working fine in Dev system. Any idea, what could have gone wrong?

Regards,

Fazil

[plaban_sahoo6 · Accepted solution]

HI,

the activation of GRC_MSMP_CONFIGURATION will create a TR. So, this will include the standard objects. you can also include custom messages(through SE61), in a TR. 

Since Forwarding request does not send a request to a new Stage, so stage level notifications are not applicable.The request level notification is also not applicable, for forwarded request.

So, forwardee, might have been included in stage level notification

Regards

Plaban