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Prompt on outgoing call


Does anybody know if there is a possibility to play a prompt for called party when it answers the call? I know that basically it is possible. For

example external agent are played prompt when they answer queue call with mobile.

Scenario is following:

a. agent makes outgoing call from SAP

b. called party answers the phone

c. SAP plays prompt for called party during which agent still hears

ringing tone

d. after prompt finishes then agent and called party are bridged together

Thanks in advance

Madis Malv

IP Callcenters

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