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Incident Management - Display Incidents with respect to Support Teams

Hello Experts,

We have Implemented Incident Management, And currently to search incidents for respective Support Team we do it by applying a search criteria based on Support Team that will display only the incidents which are assigned to respective support team.

But we want to know if there is any other way we can make this possible. Our requirement in this case is like " If a person belongs to XYZ support Team then when he open ITSM he will get to see only those incidents that belongs to XYZ support Team.


Rakesh Bhor.

Former Member
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