Do we have a notification variable to capture GRC request description?

[Former Member]

Do we have a notification variable to capture GRC request description?

[madhusap · Accepted solution]

Hi Somik,

Please check below note which provides the details regarding the Request Description variable. It is %REQUEST_REASON%

1971842 - Request reason notification variable is not available in Access Request workflow

Regards,

Madhu.

[Former Member · Accepted solution]

Thanks Madhu.

I just followed the step and maintained ZREQUEST_REASON as it was asking me to add on Y*/Z* namespace

Now the content of the email I had received is below which did not pick up the GRC request description

Dear XXXXXXX,

A security access request # XXXX has been submitted to grant you access to XXXX.
This request requires approval from your manager and a number of role owners. Once all approvals are complete you will receive an automated email that this access has been granted.

Additional information:

%ZREQUEST_REASON%

Best Regards,
SAP Access Control Team.

How does it pick the extra variable we add?

Does it require some changes in standard program/code?

Looks like we have a missing link here.

[madhusap · Accepted solution]

Hi Somik,

Don't create any Z/Y variables.

Go to GRFNMW_CONFIGURE Tcode

Select Process Type as SAP_GRAC_AR

Click on Maintain Notification Variables.

Click on Change Mode and add New Entry as "REQUEST_REASON". It prompts a warning as variable should be in customer namespace.

Ignore the warning and Just click enter and then save and add it to transport request.

Now use %REQUEST_REASON% variable in your notification Emails.

Regards,

Madhu.

[Former Member · Accepted solution]

Hi Madhu,

Thanks again.

Just followed the same now but no luck and below is the result

Dear XXXX,

A security access request # XXX has been submitted to grant you access to XXX.
This request requires approval from your manager and a number of role owners. Once all approvals are complete you will receive an automated email that this access has been granted.

Additional information:

%REQUEST_REASON%

[Former Member · Accepted solution]

Hi Somik,

I have applied this note and it worked fine.

Please check if variable exists in the function code GRAC_NOTIF_VAR_RULE_AR:

And if the variable is really created at GRFNMW_CONFIGURE Tcode:

You might check also at GRFNMW_CONFIGURE_WD if the variable is also available:

[Former Member · Accepted solution]

Hi Gabriel,

Thanks.

That's what I had said in my previous post that it has to be there in some SAP code.

In my system REQUEST_REASON is not present GRAC_NOTIF_VAR_RULE_AR function module.

So what's the next step?

though it's there in MSMP for GRAC_AR_FORWARD

[Former Member · Accepted solution]

Which SP level is this?

[Former Member · Accepted solution]

Hi Somik,

Ok. The variable exists in MSMP because you have created it at GRFNMW_CONFIGURE succesfully.

I guess the problem is in the note implementation. Please check if you have applied note 1971842 via SNOTE. There is a correction instruction that modifies GRAC_NOTIF_VAR_RULE_AR function module and incudes REQUEST_REASON line codes.

[Former Member · Accepted solution]

This note refers to SP 16. But I´m at SP 13 and applied it ok.

[madhusap · Accepted solution]

Hi Somik,

Please check function module in SE37 GRAC_NOTIF_VAR_RULE_AR

Also let us know are you using standard notification variables function modules or customized one? Show your MSMP settings.

Regards,

Madhu.

[Former Member · Accepted solution]

Let me try

[Former Member · Accepted solution]

Hi Gabriel,

We are facing some issue while implementing the note 1971842

[Former Member · Accepted solution]

Hi Madhu,

The variable is not used in the functional module and we are at SP12

We are facing some issue while implementing the note 1971842

I am trying to create a custom message.

please let me know which level screenshot you want to see.

[Former Member · Accepted solution]

Hi Gabriel/Madhu,

I think that this is the solution and it will work once the functional module is corrected with note as mentioned by note or SP upgrade.

So provided solution is absolutely correct and you deserve an Applaud

[Former Member]

This message was moderated.

[alessandr0]

as short as your post: no.

[Former Member]

Thanks for the reply.

I meant a variable which will pull GRC request details in GRC notification emails sent at different stages/events.

[alessandr0]

Not possible with standard variables. Comments are possible in standard, description unfortunately not. Request an enhancement on ideas.sap.com.

Regards,

Alessandro

[Former Member]

Thanks