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Solman-ITSM - Couldn't able to search Incidents

Former Member
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Hello Team,

I have installed solution manager 7.1 with SP2.

I have configured solman_setup, managed system & ITSM configuration completely

Now I am able to create the tickets from 1) solution manager (crm_ui) 2) from the managed system.

But I am unable to search the incidents in CRM_UI, when I am searching the incidents I am getting the below error

500 SAP Internal server Error

Error: syntanx error in the program CL_AI_CRM_ACTION_UTILITY_=============CP (termination RABAX_STATE).

and i am getting ABAP dump for the same.

PFA the abap dump

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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Hi,

last (version) of master note implemented?

Regards,

Robert

Former Member
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Hello Hemanth,

Please try assigning SAP_ALL to the user.

If not activate services under /default_host_sap/bc/bsp/ and try again.

Former Member
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Hello Hemanth,

Please check this SAP note :-

1999889 - Incident Search: Search help for configuration item leads to dump

Let me know if this addresses your issue.

Former Member
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Hello Anand,

Good day

The note 199989 is not applicable for SP12.

It can not be implemented.

I have given SAP_ALL also but it is not working.

Former Member
0 Kudos

Hemanth,

The id with which you might be trying to search incident created before ITSM Implmentation and post configuration.

Go to Solman_setup check for system and basis configuration again, where you could find tick mark conveying updation of required roles for users.Please perform that activity and re-login to verify incident search.

check and let me know if that works.