incidents sent to SAP automatically during partner working

[former_member220083]

Hi,

we are VAR on solman 7.1 sp 13.

incidents are being sent to SAP automatically during partner working hours.

i have maintained the bp> control >Calling Hours are maintained.

i have activated ZMIN_STD_SEND_SAP_AUTO.

suggest what settings to check to resolve the issue.

kind regards,

elizabeth

[Former Member]

Hello Elizabeth,

Please check the following SAP note

1172087 - Call times during automatic send to SAP

Regards

Anand

[former_member220083]

Hello Anand,

we are st 710 sp 13.

the note not applicable for our version

kind regards,

elizabeth

[Former Member]

Hi,

The intention of the note was to point to one of the possible reason.

as suggested Symptom:-

""The messages that are affected depend on the time zone in the organization call times.""

Please check.

[former_member220083]

Hi Anand,

thanks for first reply.

i have already maintained the calling hours.

kr,

elizabeth

[Former Member]

Maintain calling hours on customers(business partner) too.

Activities

1. Choose a business partner.

2. Choose the Control tab.

3. Choose Calling Times in Business Hours.

4. Specify the weekly rule and days or hours.

5. Save.

Check if there is timezone difference between system and requester

If resolved let me know.

Regards

Anand