on 06-23-2015 1:29 PM
Hi Experts,
I am looking for guidance in QM module for QM notification. I am working on processing customer complaints through QM notification. I have below question for which i am unable to find the answer.
1. Our business wants to trigger customer return sales order if the complaint is justified. I have added an action in action box but i don't know about the FM required for returns sales order.
2. Even if the complaint is not justified, we sometime needs special approval to process the refunds. how can I incorporate that in workflow. what would be the workflow trigger.
Thx
CR
Hi Cristina,
For question 1, you can use FM QM06_FM_TASK_RMA_ORDER_CREATE but it will only allow you to create a repair order. For other types, you have to create your own code.
Best regards,
Natália
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Function module to create and change delivery | SCN
The above thread might be able to help you. but yes.. as indicated by Natalia, you'll have to create a FM for the notification. But I beleive you can then call the above referenced FM and provide the necessary import parameters to it, your development would be minimal.
I think you need to create a TASK called "Special Approval" Once that task is assigned than I believe that can be used to trigger the workflow. Look at WS 200063
Craig
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Craig, Thx for great help.
2 more question,
1. will return order contains reference of notification by doing the way you suggested.
2. yes we can trigger email for approval on TASK, but i want to know on Approval / Rejection where it will update in task? should i make the status for approve / Reject? What is the standard practice.
Thx
CR
It's been so long since I've worked with these I can't answer off the top of my head. I know the the repair order, you can perform the GR with reference to the notification number. Don't know about the customer return.
The task should log any status change with regard to workflow approvals. I'm not even close to knowing workflow but I'm pretty sure workflow can let you display any change info. Just not sure exactly where.
Hi
Pls check this thread
Repairs Processing Using Quality Notifications (RMA) - Quality Notifications (QM-QN) - SAP Library
SAP QM Quality Notifications - Customer Complaints Part 2 - YouRepeat
Create a Customer Return Notification
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