Sender FTP Channel does not consume file, CC Restart needed

[suwandi_cahyadi]

Hi Experts,

I'm informed by one of my colleagues, that there's 1 Sender FTP channel that some times does not consume the file generated at the FTP server.

This keeps happening like once in a month in average. They need to stop/start the channel to make the file processed by the channel.

The file size generated could vary from 5mb - 200mb. I've checked the CC monitoring and I cannot see error log (as the polling time is set to 30 seconds, I think the cache log has been overwritten, Does CC error message get persisted?)

I haven't got the chance to gather more information.

Has anyone experience this before? Is there something that I should check?

Thank you,

Suwandi C.

[iaki_vila]

Hi Suwandi,

Does CC error message get persisted?)

Only during a few minutes, however you can try to search the audit logs in the message monitoring (Adapter Engine level).

In my own, the problem could be in a memory overload, talk with your basis team to increase the number of java nodes and the possibility to increase the memory.

What is your PI version?, is it a pass-through scenario?

Regards.

[suwandi_cahyadi]

Hi,

In case of memory, I think we can use the Willy Introscope and check the memory status when the file is not processed.

the PI version 7.3, and yes it is a pass-through scenario.

Thank you,

Suwandi C.

[pvishnuvardan_reddy]

Hi Suwandi,

The issue might be due to the file channel hanging issue.

Can you please refer for the timeout section in the below note:

Check note #821267 - FAQ: XI 3.0 / PI 7.0/ PI 7.1 File Adapter

Regards

Vishnu

[suwandi_cahyadi]

Hi,

Thank you for the reply.

Will check on the note.

Regards,

Suwandi C.