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Support for and experience with SAP Contact Center on VMWare

Hello gurus,

I am looking to move our existing SAP Contact Center clustered server setup to a fully virtualised platform and was wondering if anyone else is running their production clustered servers on VMware - and, if so, how is it working out for you? By this, I mean how is Contact Center performing rather than this being a question about Microsoft clustering on VMware (of which I have plenty of experience).

We run our IA, Dev and QA Contact Center environments on VMware VMs and have not, so far, had any issue with this. However, none of those environments are clustered and rarely have more than a handful of Agents/callers using them.

When we initially set up SAP Contact Center (BCM as it was then), there was no SAP support for virtualisation of the Production environment, but I'm assuming this is not the case a decade later...  ?  Equally, at the time, VMware didn't support MSCS but now does.

Contact Centre version is 7.0.7.14

VMware version is 5.5

Thoughts/advice/gotchas/words of wisdom....  all gratefully received.

Best wishes,

Adèle

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