Error message Invalid FF id in GRC 10

[Former Member]

Hi Experts,

Need your help troubleshooting this error. After our enhancment pack upgrade started facing this issue only in our ECC system.

When i try to add a update a owner to a ECC firefighter id I am unable to do so. I selected owner --> selected open after selecting the user I wanted to add more FF ids to --> selected add new entry--> search for FF ids listed --> No entries are getting populated.

If I try to update an existing FF id in the owners table I am getting a warning message saying invalid FF id

When I run the invalid emergency access user report - all the ECC ff ids are listed with invalid role under status column.

Things i checked:

Connection is successful

Configuration looks good

All FF ids have the role assigned that is defined in parameter 4010

Able to request a ECC ff id

Able to populate FF id logs

Able to update controllers table with FF id updates for ECC

Only issue is with the owners table.

Any ideas on what i can look at?

Thank you

Kiran

Message was edited by: Kiran Kumar

[former_member245311]

Dear All,

Kindly review snote:

2521512 - Message "Invalid Firefighter ID" when assigning a FFID to an Owner.

Thanks

Raj

[Former Member]

Hi Kiran,

could you verify from table GRACUSER, if all the FF ids appear. The FF ids are pulled from this table, from NWBC,for assignment to owners.

if not, you need to run the Rep Sync job

Regards

Plaban