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Solutions for Cancelled WF due to cancelled WI in Production

Hi ,

This issue happened in Prodution.

There is workflow based on incident life cycle. In that at 2nd approval when user tried to complete the WI from Portal, some error poped-up on his screen and in the backend that particular WI went to Cancelled(Logically deleted status). Now I don't know what to do with this Cancelled status. Browsed few links where in most it was mentioned nothing can be done with this Cancelled WF. I need some solutions for this. Kindly help me .

Below some screen-shots the same issue.

ACTIVITY step is synchronous with a terminating event WORKITEM_COMPLETED.

Please reply APAP, as prod issue.



Former Member
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