Unable to capture screenshot in Android device enrollment in Afaria SP5.

[Former Member]

Hi Expert,

For Device Enrollment guide, we need to take some screenshot.We are getting "Unable to Capture Screenshot" message on the device.

Device type: Android Device.

Please suggest any solution on this.

[Former Member · Accepted solution]

Hello Vivek,

Thank you for reaching out to SAP Community Network.

The screenshots can be taken by enabling the Screen Capture in Configuration Policy. Click on Configuration policy ->Android -> Samsung Safe -> Restriction Policy ->Select "Enable Screen Capture - Yes" and click "SAVE". Then link this policy to the device and click on "Apply policies".

Attached the screenshot for your reference.

Hope this helps. If you find this question is answered, please mark this as "Answered" so the other customers who have the similar issue can view the answer in this thread.

Kind Regards,
Sushmitha

[former_member198720 · Accepted solution]

Also there is an option in Android config policy - Policy > Edit > Android Configuration > Security to Allow Afaria client screen shots .

BR -

Sajan Mathew

[jtaylor]

Hello,

This is expected, as by default the option for taking screenshots is off in the Afaria client. It can only be enabled with a configuration policy.