on 06-12-2015 11:12 AM
Hi, I've done quite a bit of investigation so far but still cannot get the Designer client to reach and authenticate against the CMS.
This is a 4.2.5 install with an IPS platform. Single server installation with Oracle repositories.
The error occurs when I try to log on (the list of available repositories are not shown).
The error message is a typical one people receive which is usually firewall related - invalid username/password, SDK failure.
I have done the following so far:-
I can connect to the DS mgmt console and CMC without problems.
I have added a system DSN and tnsnames.ora entry for the CMS and BODS repositories. I can connect to those using SQL Developer
I have added an entry into my local hosts file for the server
I have created firewall rules to open up all inbound and outbound ports on the server and client
I can ping the server and telnet to port 6400 OK
I set enable=yes in the DSUserConfig file but it doesn't generate a log file so I haven't got any detail from the error.
No entries in the server logs relating to a failed logon.
The client and server are on different subnets, but surely that's not mandatory?
I've read the forums and cannot think of anything else to try. Any suggestions?
Much appreciated,
Mike
open a command window, and cd to %LINK_DIR%\bin
set the following
SET BOE_LOGGER_ENVIRONMENT=-trace
start Designer from this command prompt using AL_Designer.exe, reproduce the error
check the %LINK_DIR%\..\SAP BusinessObjects Enterprise XI 4.0\logging folder for logs file created by Designer, the file name will have AL_Designer in the beginning, you can check this log file for error
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Hi, sorry for the delay, I've been offline whilst travelling.
It's a windows server and Designer works OK on the server itself.
I've tried using FQDN and IP addresses but still no luck.
I followed Manoj's suggestion and do now have a log file for Designer on the client, found this error:-
CORBA System exception: .\APSObjects.cpp(111)
Type:IDL:omg.org/CORBA/COMM_FAILURE:1.0 Status: Failed on the client. Reason: error number WSAECONNREFUSED
Followed by:-
Could not initialize connection to CMS. Removing it from map
CInfoSessionManager:: the aps factory reference is invalid
CInfoSessionManager::InvalidateAPS. Invalidating APS usslcwind8001:6400
Unable to get cluster members.
So it looks like the server is refusing the connection but I can telnet to it on port 6400 so ports are not being blocked by firewall. Really stuck with this one.
Thanks,
Mike
Hi
Have you tried adding the CMS Server name and IP Address in hosts file(\etc\hosts)
What is the result of telnet command when you use FQDN
telnet server_name_fqdn 6400
Is it a bank screen?
From the log files it is clear that designer sis not able to resolve the port.
For the CMS, can you please change the host identifier to IP Address instead of the FQDN.
Also can you please check if incoming/outgoing ports are opened between the Client and Server.
Regards
Arun Sasi
Hi,
I can telnet to the server on port 6400 and get a blank screen indicating success.
I tried setting the host identifier to the IP address and specifying a request port number but no luck.
However, I cannot ping the client from the IPS server. I seem to remember something about the client and server having to be on the same subnet for Designer to connect but I can't recall if that's mandatory.
Its frustrating as communication via other means (web based CMC app, SQL developer) is OK.
Thanks,
Mike
Sometimes the problem may arise if FQDN is used in AL_MACHINE_INFO but FQDN cannot be resolved by Designer host. Could you please check / share AL_MACHINE_INFO table of your local repository and etc/hosts file on the Designer machine.
Also see KBA1897030.
Another thought may be around not using sqlnet.ora but only tnsnames.ora.
Thank you,
Viacheslav.
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Hi Viacheslav,
Thanks for your reply.
In AL_MACHINE_INFO, the administrator entry was fully qualified but the Jobserver wasn't so have updated this.
This didn't let me in so I moved on to the next step
For the CMS, the host identifier was set to autoassign so I changed it to a fully qualified host name.
I also did a DNS flush on my client but still not letting me in.
There is a firewall between my client and the server, will this prevent me from connecting even though I've opened up all ports?
Also, the server is 10.15.x.x whereas my laptop is 10.140.x.x, is that enough to prevent a connection?
Also, do you know how to get the designer client to produce a log file?
Thanks again,
Mike
Hi, couldn't see an "-ns" flag but the server listed is USSLCWIND8001.
I have this in my hosts file:-
10.15.160.81 usslcwind8001.pharmaaw.com USSLCWIND8001
This is the EIMAdaptiveProcessingServer command line:-
-server -Dcom.sap.vm.tag=USSLCWIND8001.EIMAdaptiveProcessingServer -Djava.awt.headless=true "-Dbobj.enterprise.home=E:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/" "-Dbobj.javaserver.home=E:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/java/pjs/container/" "-Dboe.common.dir=E:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/java/lib/" "-Dboe.external.dir=E:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/java/lib//external" "-Dboe.bundles.dir=E:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/java/lib//bundles" "-Djava.io.tmpdir=E:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/java/pjs/container/temp" "-Dbusinessobjects.logs.home=E:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/" "-XtraceFile=E:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/aps_USSLCWIND8001.EIMAdaptiveProcessingServer_jvm.log" "-XX:GCHistoryFilename=E:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/aps_USSLCWIND8001.EIMAdaptiveProcessingServer_gc.prf" "-Xloggc:E:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/aps_USSLCWIND8001.EIMAdaptiveProcessingServer_gc.log" -XX:+PrintGCTimeStamps -XX:+PrintGCDetails -XX:LogGcMaxFileCount=3 -XX:LogGcMaxFileSize=5m "-XX:ErrorFile=E:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/aps_USSLCWIND8001.EIMAdaptiveProcessingServer_dump_@PID.log" -Xms512m -Xmx2g -XX:MaxPermSize=256m -XX:+UseParallelOldGC -XX:+HeapDumpOnOutOfMemoryError "-XX:HeapDumpPath=E:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/" -XX:+ExitVMOnOutOfMemoryError -Xrs -Djava.net.preferIPv4Stack=false -jar "E:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/java/pjs/container/bin/boeserver.jar" -workdir "E:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/java/pjs/container/work"
Thanks for sticking with this! I really appreciate it,
Mike
apologies, it does have, i was looking at the wrong section:-
-name USSLCWIND8001.EIMAdaptiveProcessingServer -pidfile "E:/Program Files
(x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI
4.0/serverpids/USSLCWIND8001_USSLCWIND8001.EIMAdaptiveProcessingServer.pid" -ns
USSLCWIND8001.pharmaaw.com:6400
and it does match what I'm using in the designer client.
The only noticeable difference is the uppercase of the server name. Is your CMS server on Windows or UNIX?
When you attempt to log in, are you using FQDN?
Have you tried IP address to avoid name resolution issues?
Do you have Designer installed on the server? Can you login there?
Thank you,
Viacheslav.
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