PI7.4: ESR & ID not opening

[former_member585940]

Hi Experts,

I am using PI 7.4 on windows 7 (64 bit version).

I am not able to open ESR & ID. I have tried with many JRE versions(1.6 u 25, 1.6 u 33, 1.6 u 45, 1.7 u65) but nothing worked.

Hosts file is properly updated and java cache is also cleaned.

Strange part is, I can open it on other systems using my credentials but not on my laptop.

Please advice.

Regards,

Vikram

[dipen_pandya]

Refer to this solved thread

[former_member208396]

Hi Experts,

Even I am having same issue, but here I am able to open ERS of SAP PI 7.4 version but facing same kind of issue to open ID.  I tried with all above options but unable to open it. This is not with my login ID only it is the case with all the login IDs exists in server. Current version of Java is 1.6 also tried with 1.7 but no luck.

Please suggest.

Regards,

Vishnu Srivastava

[Former Member]

Hello,

Can you try to launch the ESR/ID with the method as given in note - 1911069 - Workaround for issues launching the PI tools with Java 7

Thanks,

Atul

[iaki_vila]

Hi Vikram,

Only to avoid to think there are some port closed to access from your computer, have you tried to download NWDS and to make the connection to the ESR?, if you can do it this connection you can avoid to think there is a problem of connectivity.

Regards.

[pvishnuvardan_reddy]

Hi Vikram,

It is due to inconsistency between PI version and the JRE version you are using.

You need to use the 32 bit JRE version less than or equal to the version of PI.

Regards

Vishnu

[former_member585940]

Hi,

I am using 32 bit jre version but its not working.

[sukhsimran_singh]

Hi Vikram,

Changes to these setting and hopefully it will work.

In Java Configuration,

General Tab--->network setting---> Change it to "Direct Connection"

Regards,

Sukhsimran Singh

[former_member585940]

Hi,

I tried it earlier as well. still no luck.

[Former Member]

Hi Vikram,

Please check the below conditions once.

1. Make sure that you are using Java 6 Update 20 or Java 6 Update 23

2. Make sure that same Jre versions are selected in control Panel ->Programs->Java-> Under Java Tab view -> JRe 1.6 should be enabled.

3. set class varilables Like this...

Variable Name: _JAVA_OPTIONS

Variable Value:  -Xmx512M

4. Make sure that your browser enabled Java Plug in

Check these conditions... definately it will work.. Let me know if you need any further information.

[former_member585940]

Hi Srikanth,

Still the same error.

I tried with both u20 & 23 - 32 bit version but it didn't work.

[Former Member]

Plz check the below links.

NW 7.4 ESR/IB - unable to open - issue with Jav... | SCN

Troubleshooting PI ESR and Integration Builder Logon Issues - Process Integration - SCN Wiki

Run  -> javaws -viewer -  Goto Advanced tab and  see the below screen shot

after open ESR..Plz check the below screen shot and type 5.

I hope this will work for you.

Regards,

Mutti.

[former_member585940]

Hi Mutti,

I tried it but still no luck.

I am getting same error.

Regards,

Vikram

[praveen_sutra]

Hi Vikram,

we had simmilar issue and we copied  the files downloading it in desktop and placing same on laptop with little changes.

this works perfectly.

thanks and regards,

Praveen T

[former_member585940]

Thanks Praveen for this alternative soultion.

I will surely give it a try and update you.

[former_member585940]

Hi Praveen, I tried to open ESR using this method. It worked and I got a pop up for entering credentials.

But After entering the credentials, nothing happened.It is still stuck there. Just showing as processing.

Do you have any idea about this issue.

Regards,

Vikram

[former_member585940]

Hi,

One more point I noticed, we connect to PI system using VPN.

If we are not on vpn, it will not load ESR URL.

But using above method, the ESR pop comes and asks for credentials even if we are not on vpn.

It looks like this is happening locally and its not connecting to PI server.

[dipen_pandya]

Make sure you are using 32bit JDK & JRE (1.6 update 45).

Host entry must be like this: IP Address     hostname     FQDN

                                   e.g: 10.1.1.12     pidev     pidev.abcdefg.com           

What error you are getting in laptop? Attach screenshot.

[former_member585940]

Hi,

Yes i am using 32 bit version and host file is also updated accordingly.

I am getting error as ' unable to load resources' .

Please see below  screenshot.

[dipen_pandya]

Alright.

Do like this, Go to Administration>Java Web start administration>Restore Archives

See below screenshots.

P.S: Before doing as above remove older entries from going to Run menu > javaws -viewer

Try this and revert.

[former_member585940]

I dont have authorization to do this. Do you know which role is required for this.

Also, my credentials works on other systems. Issue is with my system only.

Will restore archives change something locally?

Regards,

Vikram

[dipen_pandya]

Required roles: SAP_SLD_CONFIGURATOR, SAP_SLD_DEVELOPER, SAP_SLD_ORGANIZER, SAP_SLD_ADMINISTRATOR.

You can use standard user PISUPER,Yes it changes locally.

[former_member585940]

Thanks, I will give it a try.

[former_member585940]

Hi,

I had these roles now but still I don't have access to restore archives.

This tab looks like this.

Do we need some other role as well?

Regards,

Vikram

[dipen_pandya]

Try giving this role > SAP_XI_ADMINISTRATOR_J2EE

[former_member585940]

Hi,

I restored the archives and try launching esr again.

It took sometime to open and gave the same error at last.

This is also not working.

[former_member183816]

In the screenshot, you provided earlier, What's coming in your exception tab, while launching?

[former_member585940]

Hi,

It gives exception as below:

[rcsegovia]

Hi,

You can do these checks:

Troubleshooting PI ESR and Integration Builder Logon Issues - Process Integration - SCN Wiki

regards,

Roberto.

[former_member585940]

Hi,

I already checked this blog but it didn't help much.

Regards,

Vikram