How to automatically track the EWA action items?

[bglobee]

Dear Experts,

Need some pointers regarding the automation of a repetitive task involving EWA

Is there any automated way to track the rating status of each topic that is reviewed in EWA?

Example: For the month of May, if an EWA report of SID contains - 3 critical(RED), 2 Warning(Amber) alerts, we need to track the action items in a sharepoint tracker or the excel sheet. Is there a way to automatically read the EWA report and identify the RED and Yellow Alerts from SolMan?

Any inputs on this would be helpful.

Thanks

Balaji Srinivas Singh

[bxiv]

MAI has built in metrics for EWA and will trigger for yellow/red alerts; if you set the alert to also create an incident within SolMan you can not only track the fix, but how long it is taking to get it fixed.

[divyanshu_srivastava3]

Is there a way to automatically read the EWA report and identify the RED and Yellow Alerts from SolMan

Why should we do this ? That is one last task for humans to do in an EWA

Regards,

[bglobee]

On a lighter note... if that was the case, this industry would have not grown this much.  Probably you are looking at smaller landscapes.

For an environment with 300+ production systems and that too EWA items tracking as KPI doesnt sound so light

Definitely, this automation would save those repetitive document reading efforts !