error: "Scan claim XXXXXXXX again or contact Admin"

[former_member851585]

Hi Experts,

For claims and returns delivery RF scan, we are facing error "Scan claim XXXXXXXX again or contact Admin".

Dont know where its missing...................i tried SLG1 , smq1 and smq2........but nothing stuck.

Need your all support on this.

Thanks

[Former Member]

Hi Imran

Check SM12 if anything user locked.

Regards

Suraj

[former_member851585]

Hi Suraj,

Nothing locked in SM12.

During Claims inbound delievry scaning on RF gun, whenever i do partial damage receipt.....I am facing issue there...........its fowrking fine for other claims processes....

[former_member851585]

Can I get any master resolution for this issue?