Login box appears by working with emails
we have a CRM System to use the Employee Interaction Center.
The Agents tell me about a problem, for that, I can't find a solution.
If they work with the System, they get a login box from time to time,
ussually after a break.
The text on the login screen is:
The Server 'SAPCEP.XXXX.COM' to 'SAP Web Application Server [CEP]'
need a Username and password.
It does not matter whether the Agent logs in and presses OK or presses directly the cancel Button.
The login box appears directly again and again ... .
The problem occurs most often when the agents attempting to write an email or to open an email.
This behavior is very distracting for the Agents. So I would be very happy if someone has an idea how to solve the problem.
In the Attachments you can find a Screenshot of the login box.
Thank you for your help in advance.