setting "reply" text as default in ITSM ticket

[Former Member]

Hello All,

In ITSM ticket screen, "reply" text in ticket is not working as default option where as "description" is default

while we are keeping the status to "customer action".

We have to make "reply" text as default.

Kindly below the screen shots for more

information.

BR,

Prathap

[VJain]

Hi Prathap,

You can adjust access sequence in SPRO --> SAP Solution Manager Implementation Guide --> SAP Solution Manager --> Capabilities (optional) --> IT Service Management --> Text Determination Procedure --> Define Text Determination Procedure --> CRM_ORDERH --> ZMIN0001 or Text Determination Procedure you are using

Thanks

Vikram

[rishav54]

Hi,

Go to transaction S_AEC_6600005, change the seq here 1 for reply. It will solve your issue.

thanks

Rishav