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Report problem with images on 13.0.5 and 13.0.13


I’m working with Crystal Reports 13.0.5 for .NET and when I try to export some reports with jpg images to pdf file I get the following error:

“Error in File Car8D6 {BC9D3F6E-0EAE-4AAF-843C-1A329FD96061}.rpt: The request could not be submitted for background processing.”

I found article about problems with jpg files in CMYK mode (

Because I don’t know if all images are in RGB format (I assumed that some images are in CMYK) I upgraded Crystal Report engine to 13.0.13 (Supplement Pack 13).

After installing, I ran the same report and I got the following error: “The system cannot find the path specified.”

I added try/catch section to ReportDocument.Export method and I got the following info:


System.Runtime.InteropServices.COMException (0x80004005): The system cannot find the path specified.


CrystalDecisions.ReportAppServer.Controllers.ReportSourceClass.Export(ExportOptions pExportOptions, RequestContext pRequestContext)


CrystalDecisions.ReportSource.EromReportSourceBase.ExportToStream(ExportRequestContext reqContext)


CrystalDecisions.CrystalReports.Engine.FormatEngine.ExportToStream(ExportRequestContext reqContext)


CrystalDecisions.CrystalReports.Engine.FormatEngine.Export(ExportRequestContext reqContext)


CrystalDecisions.CrystalReports.Engine.ReportDocument.Export(ExportOptions options)


RptUIControl.ReportManager.ExportReportToPDF(String filePath, Int32 startPage, Int32 endPage, Boolean useBookMark)

I got the error on .NET 4 and .NET 4.2 with all upgrades from MS (Windows Server 2012).

Should I upgrade 13.0.5 to 13.0.13 as workaround the CMYK issue?

How can I fix the “path not found” issue?

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