Requesting Public Key from Server Communications error (14) Connection failed Ending transmission

[AshwinKatkar]

Hello Experts,

While trying to connect via Agentry client 7.0 to SMP 3.0 SP7. I am facing error Requesting Public Key from Server Communications error (14) Connection failed Ending transmission.

I also writing event log file content.

I have already did Public IP ssl certification.

Thanks in advance

Regards,

Ashwin

06/05/2015 00:01:01, 0,	0,	0, Thr	3540, New files opened events.log, messages.log
06/05/2015 00:01:02, 0,	0,	2, Thr	3540, Loading the Agentry Runtime's public/private key for password exchanges.
06/05/2015 00:01:02, 0,	0,	2, Thr	3540, Key pair loaded successfully.
06/05/2015 00:01:02, 0,	0,	2, Thr	3540, Agentry Startup
06/05/2015 00:01:02, 0,	1,	4, Thr	3540, Agentry Server Agent v130.7.0.4
06/05/2015 00:01:07, 0,	20,	150, Thr	12012, Loading Development application definitions
06/05/2015 00:03:37, 0,	21,	4, Thr	12012, Loaded SQL-Northwind (SQL v130.7.0.4) from ag3sqlbe.dll
06/05/2015 00:03:38, 0,	21,	101, Thr	12012, dB Connect
06/05/2015 00:04:08, 0,	20,	152, Thr	12012, Loading Development application definitions for default localization
06/05/2015 00:04:08, 0,	20,	151, Thr	12012, Finished loading Development application definitions
06/05/2015 00:04:15, 0,	17,	14, Thr	3540, OpenUI v130.7.0.4
06/05/2015 00:04:15, 0,	20,	4, Thr	3540, OpenUI v130.7.0.4
06/05/2015 00:04:17, 0,	17,	10, Thr	3540, OpenUI v130.7.0.4
06/05/2015 00:04:17, 0,	0,	0, Thr	3540, Old log files moved into C:\SAP\MobilePlatform3\Server\log\agentry\rolled\2015-06-05-000101
06/05/2015 00:04:17, 0,	0,	23, Thr	3540, Agentry startup is complete.
06/05/2015 01:01:02, 0,	0,	7, Thr	12992,
06/05/2015 01:01:11, 0,	0,	24, Thr	7496, Agentry shutdown is beginning.
06/05/2015 01:01:11, 0,	17,	11, Thr	7496, OpenUI v130.7.0.4
06/05/2015 01:01:11, 0,	1,	5, Thr	7496, Agentry Server Agent
06/05/2015 01:01:11, 1,	4,3221225477, Thr	7496, EXCEPTION_ACCESS_VIOLATION, 000007FEE821CC52, 0, R, 0000000062FC6D68, sqlBE.cpp#913:SQLBackEnd::cleanup
06/05/2015 01:01:11, 0,	20,	5, Thr	7496, OpenUI
06/05/2015 01:01:11, 0,	0,	15, Thr	7496, OpenUI
06/05/2015 01:01:11, 0,	0,	3, Thr	7496, Agentry shutdown complete

[former_member208808 · Accepted solution]

Hi Ashwin,

What client are you using (WPF/ATE/Any device/Emulator) ?

Also have you copied smp_crt certificate in your client directory in case of WPF/ATE and installed certificate to trusted root authority.

If any device/emulator is used have you imported same certificate in device/emulator and installed there.

Regards,

AK

[AshwinKatkar · Accepted solution]

Hi,

Issue is resolved it was due to ODBC driver.

Thanks for your help..:-)

Regards,

Ashwin

[bill_froelich · Accepted solution]

Ashwin,

If your question has been answered, please mark this Discussion with a Correct Answer and Helpful Answer where appropriate.  See http://scn.sap.com/community/support/blog/2013/04/03/how-to-close-a-discussion-and-why   Even if you discovered the solution without any outside contributions, it helps others to understand what the solution turned out to be.

--Bill

[purayil_t · Accepted solution]

Hello Ashwin,

Could you please let me know, what the real issue was with ODBC and how did you fix it. Even I am getting the same issue and I am not able to fix this.

Regards,

Purayil

[AshwinKatkar · Accepted solution]

Hi Purayil,

Have you copied the smp_crt certificate. If you have already did that then what database you are using. According to that do the ODBC configuration by referring below link.

Setting Up Host System Connectivity for Agentry Applications - Administration Overview - SAP Library

[purayil_t · Accepted solution]

Hello Ashwin,

  Thanks for the reply. By copying the certificate you mean to copy it to the folder where the Agentry client is running right? (I have already installed the certificate to the trusted root directory)

Also I am using the Java VM to connect to the SAP Backend system, I am trying to setup SAP Work Manager Application.

Purayil

[AshwinKatkar · Accepted solution]

Purayil,

This issue is only related to SMP certificate. The certificate you are using in Agentry is not correct. That could be due to creating a certificate using localhost. Try to create the smp_crt using IP or host name.