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Return email to EAM Controller after 2nd time additional information

Hello experts,

I am trying to provide additional information to the controller for 2nd time, and the email notification is not being sent to the controller but work item goes to the inbox and can be approved. When controller requests for additional info on the logs, notification goes to firefighter and emails go back and forth. Firefighter gets the email for additional info every time the controller requests but Controller is not getting the email for second time. everything else works fine except the second returned email with additional info. Any insight will be appreciated.



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