sales order is showing incomplete after entering the reason for rejection

[Former Member]

Hi Experts,

We have two order types in which one order status will be completed after entering the reason for rejection and the other is incomplete.

Is there any configuration to make this order also complete after providing reason for rejection? kindly help.

[former_member200027 · Accepted solution]

Hello Sree Kumar,

Please check whether BlC flag is set for the reason for rejection used in the failed case in transaction OVAG.  If not, please set the flag.

This customizing determines whether billing is still required or not.

If this reason type is set then there should be no billing expected when you add the reason for rejection for the item. Then the system will not take its status from the billing relevance field.

However, this customizing change will not affect existing documents. So, after changing the

customizing, please run report SDVBUK00 to re-determine the status of sales order.

Best regards,

Crystal Lin

[Former Member · Accepted solution]

Hi Lin,

We are using the same reason for rejection in both orders but one is working and the other is in processed status.

[former_member200027 · Accepted solution]

Hello,

Then are you using the same item category for the two orders?

Best regards,
Crystal Lin

[Former Member · Accepted solution]

Hi Lin,

No we are using the different item categories

below screens are there incomplete procedures first screen not working and second working.

[former_member200027 · Accepted solution]

Hello,

From former discussion, you are talking about status in document flow, one is completed but the other is being processed, right? If so, then it has nothing to do with incompletion procedure.

Are you using the same "billing relevance" for the two item categories being used?

What is value are you using?

Also, has field BlC been marked for the reason for rejection?

Best regards,

Crystal Lin

[Former Member · Accepted solution]

Hi Lin,

I checked with the billing relevance for working order it has A and for the other one it is B.

BIC field is not checked for reason for rejection but it's working for one order without it also, we are using same reason for rejection for both orders.

[former_member200027 · Accepted solution]

Hello Sree Kumar,

I have tested this in our standard system and gotten the same result.

If a sales order is using item category with billing relevance = B and reason for rejection with BlC= blank, then sales order will be in "being processed" status after setting reason for rejection.

This is because when BlC= blank, the system will still take its status from the billing relevance field.

Best regards,

Crystal Lin

[Former Member · Accepted solution]

Hi Lin,

Thank you very much I've tested it with A it's working fine now.

[Former Member]

Hello,

Check your Incomplete Log from Edit menu (Ctrl+f8). You might have defined that in your Incompletion  procedure.

More detail would helpful or search SCN with your exact error.

regards,

Maulik

[Former Member]

Hi Maulik,

The log is showing document is complete

[nileshr_pawar]

Hi Sree Kumar,

Do you mean in document flow one order is showing you as completed after entering reason for rejection and one order it is showing as being processed.

Please confirm.

Regards,

Nilesh Pawar

[Former Member]

Hi Nilesh,

Yes you are right one is showing completed after entering reason for rejection and the other is being processed.

[former_member200027]

Hello,

When saying "incomplete", do you mean incompletion log is issued or sales order overall status\

is not "completed"?

Is it possible for your to upload some screenshots to describe the issue in detail?

Best regards,

Crystal Lin