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Print preview integration C4C/ECC not working

florianbus
Contributor
0 Kudos

Hi,

we are facing an issue regarding the C4C sales document print preview for recent orders and orders created out of an opportunity directly in ECC.

We have enabled the required communication arrangement and also the service on the ECC side as well as the HCI iFlow.

If we click on an ECC document in C4C no PDF could be retrieved. There is no log at all on the HCI side. It looks like it is not even trying to connect.

Can anyone help us on this important topic (what did we miss, what is wrong, ....)?

Thank you and best regards

Florian

Accepted Solutions (1)

Accepted Solutions (1)

florianbus
Contributor

Hi everyone,

problem solved.

To find it, it was a little bit tricky. The ECC itself is around 15 years old. At the very beginning, the standard print program "RVADOR01" was copied in 2000. During the years some additional functionality was added to the standard program used for SAPscript forms. This copy misses all these functions. We had to adjust it to allow the PDF execution for SAPscript forms. The related SAP note is 1432693. After making these adjustments, PDF preview in C4C works.

Cheers

Florian

0 Kudos

Wow - like finding a needle in a haystack!  thanks for sharing back the result!!

@Florian  maybe you should write a blog on your key learnings and tips!!!

Answers (3)

Answers (3)

ankurgodre
Active Contributor
0 Kudos

Florian,

Have you verified the EHP version of you ECC system? Your ECC should be on EHP4 to see PDF of Sales document under Account/Opportunity in C4C.

BR

Ankur

sharad_dixit3
Active Participant
0 Kudos

Hi Florian,

Print Preview CA contains two outbound services so could you please check only one service is selected at a time?

Regards

sharad

sapna_ramaiah
Employee
Employee
0 Kudos

Hi Florian,

This is all that you need to configure to use this feature:

·         Configure the comm. arrangement – Business Document Flow Query from SAP Business Suite

·         Install the support package for the add-on released in March

·         Install the latest PI support pack or download the latest HCI iFlows

Before we dwelve into the details, can you please check if you have installed the ECC and PI support packs.

Thanks, Sapna

florianbus
Contributor
0 Kudos

Hi Sapna,

  • comm. arrangement configured
  • ECC addon SP0015 installed
  • iFlows 1505 deployed

So up2date... still not working.

Best Regards

Florian