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How to issue stock w/o a post goods issue


A sales order of 10 pcs was delivered to a customer with an invoice.

Customer complained that only 8 pcs was received.

An investigation was carried out by Warehouse and confirm that all 10 pcs was delivered.

Warehouse refused to admit that it was a mistake.

Now, customer officer wanted to send 2 pcs to the customer but she does not want SAP to deduct the system SOH.

She wanted some form of SAP documents that can track the delivery.

In ECC6.0, is there any order type that can do that? Can a replacement order does that?

please advise.

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