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Error message trying to connect to database

I am trying to assist a co-worker troubleshoot an error with CR 2011.  The error below only happens when they try to establish a connection to create a new report.  If they open/edit an existing report, no error occurs.

They have tried re-installing CR 2011.  Deleting the existing connections and creating a new one.  Any help is appreciated.  Does this have anything to do with a potential corrupt CRConfig file?



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