Email sending issue

[Former Member]

Hello, Experts!

I faced one problem with email sending for urgent changes. Actually, the same problem is relevant for all change documents.

An email notification should be sent to a proper business partner. It depends on an urgent change status and a partner role.

But if the same business partner is assigned to two different roles, email notifications don't send.

I have the next message in the determination log

However, the bussines partner is assigned to this role

Does anybody know how to fix it?

I would be appreciated for help!

Yuliya

[Former Member]

Hi Yuliya.

I think that the main problem is with partner determined procedure. Try to remove specific partner in sender action or remove user from another role. I faced the same problem and what helped was to have only one role per user.

Hope it helps.

[Former Member]

Hi Jan!

Thank you a lot for the response.

Will system send e-mail to all users who are mentioned in a document if I remove srecific partner in sender action?

Yes, I know that it works fine if we have only one role per user. But in many cases we need to assign one person to several roles.

[Former Member]

Does anybody can help me?