JAVA - SAP Kernel Update (system doesn´t start)

[joo_migueldimas]

Hello,

In way to perform a support packages update using the SUM tool in our SAP JAVA system we need to update first the SAP Kernel of this system (from 721 EXT patch 100 to 500/510).

I followed the SAP note 1713986 - Installation of kernel 721 (EXT).

I performed the update of igs helper (change the igs directory) and the Kernel files but unfortunately when I start the SAP system the jstart.exe doens´t start

I ran the following command (sapcontrol):

sapcontrol -nr 21 -function GetVersionInfo

25.05.2015 19:09:13

GetVersionInfo

OK

Filename, VersionInfo, Time

D:\usr\sap\DBJ\J21\exe\sapstartsrv.exe, 721, patch 510, changelist 1577275, optU (EXT), NTAMD64, 2015 05 05 06:48:20

D:\usr\sap\DBJ\J21\exe\disp+work.exe, 721, patch 510, changelist 1577275, optU (EXT), NTAMD64, 2015 05 05 06:48:14

D:\usr\sap\DBJ\J21\exe\gwrd.exe, 721, patch 510, changelist 1577275, optU (EXT), NTAMD64, 2015 05 05 06:48:16

D:\usr\sap\DBJ\J21\exe\msg_server.exe, 721, patch 510, changelist 1577275, optU (EXT), NTAMD64, 2015 05 05 06:48:19

D:\usr\sap\DBJ\J21\exe\dboraslib.dll, 721, patch 500, changelist 1576121, optU (EXT), NTAMD64, 2015 04 29 18:07:24

D:\usr\sap\DBJ\J21\exe\dbmssslib.dll, 721, patch 510, changelist 1577275, optU (EXT), NTAMD64, 2015 05 05 06:12:29

D:\usr\sap\DBJ\J21\exe\dbdb2slib.dll, 721, patch 500, changelist 1576121, optU (EXT), NTAMD64, 2015 04 29 18:07:21

D:\usr\sap\DBJ\J21\exe\dbdb4slib.dll, 721, patch 500, changelist 1576121, optU (EXT), NTAMD64, 2015 04 29 18:07:22

D:\usr\sap\DBJ\J21\exe\dbdb6slib.dll, 721, patch 500, changelist 1576121, optU (EXT), NTAMD64, 2015 04 29 18:07:23

D:\usr\sap\DBJ\J21\exe\dbsybslib.dll, 721, patch 500, changelist 1576121, optU (EXT), NTAMD64, 2015 04 29 18:07:25

D:\usr\sap\DBJ\J21\exe\enserver.exe, 721, patch 510, changelist 1577701, optU (EXT), NTAMD64, 2015 05 07 02:59:23

D:\usr\sap\DBJ\J21\exe\icman.exe, 721, patch 510, changelist 1577275, optU (EXT), NTAMD64, 2015 05 05 06:48:16

D:\usr\sap\DBJ\J21\exe\sapwebdisp.exe, 721, patch 510, changelist 1577275, optU (EXT), NTAMD64, 2015 05 05 06:48:20

D:\usr\sap\DBJ\J21\exe\jcontrol.exe, 721, patch 510, changelist 1577275, optU (EXT), NTAMD64, 2015 05 05 06:48:17

D:\usr\sap\DBJ\J21\exe\jlaunch.exe, 721, patch 510, changelist 1577275, optU (EXT), NTAMD64, 2015 05 05 06:48:18

D:\usr\sap\DBJ\J21\exe\jstart.exe, 721, patch 510, changelist 1577275, optU (EXT), NTAMD64, 2015 05 05 06:48:19

As you can see above the patch level is 510, the latest kernel files that I patched, so... I don´t know why the SAP system doesn´t start.

Can you help me please? How can I correct this issue?

Kind regards,

JD

[Sriram2009 · Accepted solution]

Hi JD

Just do the full system restart and then check the same

BR

SS

[joo_migueldimas · Accepted solution]

Hello,

Problem solved! I already know what's happened!

I figured out that this JAVA system has your own users repository in a other system (ABAP) that is installed remotely in other server! That ABAP system was stopped by other person and because of that the JAVA system didn´t start because it needs the j2ee_admin user to start the Java instance.

So everything is working now and I now I can start the support package update.

Thank you,

JD

[yakcinar]

Hello João,

You can check below wiki page for startup issues.

(JAVA) Application Server Java Troubleshooting

Regards,

Yuksel AKCINAR