Lumira Desktop Crush when open it

[Former Member]

Hi Experts

We encountered one strange issue for SAP Lumira Desktop

One of our users installed 1.25.1 and everything is working fine

Then today, when she tried to open it, the application crushed directly

Would you kindly let me know what's the possible reason?

Best regards

Alex yang

[TammyPowlas · Accepted solution]

Hi Alex - more details are needed, such as the log, error message, etc.  How much memory does the laptop have?

[Former Member · Accepted solution]

Hi Tammy,

We just checked event viewer log for windows and noticed below error

Faulting application path: C:\Program Files\SAP Lumira\Desktop\cefframe\SAPLumira.exe

Faulting module path: C:\Program Files\SAP Lumira\Desktop\cefframe\libcef.dll

Report Id: 749cbda0-037e-11e5-b193-1c3e84f97a8c

  <Data>SAPLumira.exe</Data>

<Data>0.0.0.0</Data>

<Data>5526c61d</Data>

<Data>libcef.dll</Data>

<Data>3.1650.1562.0</Data>

<Data>52d3dd6e</Data>

<Data>80000003</Data>

<Data>001179c0</Data>

<Data>1940</Data>

<Data>01d0978b36728b69</Data>

<Data>C:\Program Files\SAP Lumira\Desktop\cefframe\SAPLumira.exe</Data>

<Data>C:\Program Files\SAP Lumira\Desktop\cefframe\libcef.dll</Data>

<Data>749cbda0-037e-11e5-b193-1c3e84f97a8c</Data>

Error mesage is SAP Lumira.exe has stopped working

Best regards

Alex yang

[TammyPowlas · Accepted solution]

Hi Alex - I recommend opening an incident with SAP Support, referencing this thread.  I don't know what is causing this error.

[Former Member · Accepted solution]

Hi Tammy,

I have asked user to re-install SAP Lumira

It is working now

Best regards

Alex yang