How to call transaction monitor from sap solution manager to see tickets in sap r3?

[Former Member]

Hi Experts

I am very new in Solution Manager, Please guide me how to see tickets (Incidents) lists in SAP R3,

Thanks,

[former_member190736]

Hey SF,

To see and open your tickets use the transaction CRM_UI at solution manager 7.1

Thanks.

Carlos Paiva.

[Former Member]

Dear Carlos Paiva

Thanks for your reply, I want to see tickets in sap erp. this transaction (CRM_UI) doesn't exist in SAP .

I know that i can use transaction monitor (CRM_DNO_MONITOR) for ticketing in SAP Solution Manager ,But i need to call this transaction and use it in SAP R3 if it is possible!

It would be highly appreciated if you could give me some more information,

Regards,

[former_member190736]

SF,

You can't see the ticket in SAP ERP only at solution manager.

But you can open the ticket at SAP ERP just do double click on SAP footer symbol

Thanks

Carlos Paiva.

[Former Member]

Hi

Your time and help is very appreciated, now could you please tell me how to use solution databse in solution manager ( how to create a solution and assign it to a message that was reported, (message=Problem=Incident=Issue.. ) I mean how to use the solution that was created before in a new problem,

Regards

[prakhar_saxena]

Hi SF

Solution Database is no used in Solman 7.1 and it is completely replaced by much advanced concept of ITSM Knowledge Articles.

check below link

http://scn.sap.com/people/akash.winny/blog/2008/11/13/knowledge-articles-in-sap-crm

http://wiki.scn.sap.com/wiki/display/SAPITSM/ITSM+Information+and+Overview

http://help.sap.com/saphelp_sm71_sp10/helpdata/en/e8/a077ab5f484bf8b33e2a66a72f025a/content.htm

Thanks

Prakhar