Value of referenced invoice item exceeded while creting Credit Note.

[Former Member]

Hi

while creating the Credit memo request, with ref to payment cleared Invoice, (VA01 .CR> ref billing) user is getting, "Value of referenced invoice item exceeded: error message, and unable to save the document.

even tryied to increase or decrese the amount, still facing the same issue.

Here with same cusotmer, able to create Credit memo in TEST stystem.

what could be the reason please request you to urgent solution.

Thanks.

[RahulHanda · Accepted solution]

Hi M Sham,

Cross check whether invoice has some additional cost added or some other delivery included.or is considering additional line item.

Compare the already generated invoice to original sales order (that specific line item), they both should match. If invoice has more or less you then need to investigate why.

Since you are already able to do the same in test environment that's why cross-check.

Regards

Rahul

[Former Member · Accepted solution]

Thanks Rahul for your valubale advice.

The issue resolved today, Actually we were trying to create the Credit memo request,

we were trying to remove the billing block manully while creting the credit memo only,

thus showing the messae....

when we didnt removed any block manully crdit memo requestnormally creteed, it allowed,...

later we removed credit release...

Thanks.