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WIReportServer.exe crashes very frequently

Hi Experts,

We recently upgraded from BI 4.0 SP7 to BI 4.1 SP4 Patch4 and noticing an issue.

We have 4 nodes (full stack) in cluster on windows 2008 R2 VM's

Web Server Tomcat on primary node

All 4 Node have 8 CPU and 32 GB RAM.

APS is distributed

2 WebIPS on Each Node

On each Host WIReportServer.exe crashes randomly 5 to 6 times in a day with below error in event viewer:

Faulting application name: WIReportServer.exe, version:, time stamp: 0x544ae613

Faulting module name: KERNELBASE.dll, version: 6.1.7600.17206, time stamp: 0x50e669a2

Exception code: 0xc0000005

Fault offset: 0x000000000000ac3d

Faulting process id: 0x46e8

Faulting application start time: 0x01d09264b0b31abe

Faulting application path: E:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\WIReportServer.exe

Faulting module path: C:\Windows\system32\KERNELBASE.dll

Report Id: 2e79b04c-fef7-11e4-af6f-0050568037e9

Information in Event Viewer:

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: WIReportServer.exe


P3: 544ae613


P5: 6.1.7600.17206

P6: 50e669a2

P7: c0000005

P8: 000000000000ac3d



These files may be available here:


Analysis symbol:

Rechecking for solution: 0

Report Id: 2e79b04c-fef7-11e4-af6f-0050568037e9

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