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SMP resets connection?

Hello experts,

we have a very urgent issue with our SMP 3.0 SP7 Server.

We use this server from several locations and usually everything works fine. But there is one location where we only get the Communications Error (14) within our Agentry Client when we try to connect to the Server.

According to our network guys, this is no network issue (we have checked the Firewalls etc.)

We looked at some logs and it seems that the connections are coming through to the server and are not handled correctly by the SMP. Here are some examples:

First, I have successfully connected to an Agentry application on this Server using my web browser (receiving the "I am here" message).

Then I tried the same from the mentioned Location; this was not successful and ended with a reset.

Finally, we tried an Agentry Client from this Location

Any ideas how this could happen or how to proceed?

Many Thanks!

Best regards

Christian

Former Member
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