Start SLA when Support Team is assigned

[Former Member]

Hello.

[VJain]

Hi Maxim,

Please check:

1913133 - SLA configuration hints for SAP Solution Manager 7.1

http://help.sap.com/saphelp_sm70ehp1_sp26/helpdata/en/d5/299631364d4e959

c6609ca3bc24740/content.htm

Another possibility is configuring the Service Level Agreement, see details in SDN blog:

Service Desk: SLA configuration hints

https://weblogs.sdn.sap.com/pub/wlg/24813

Thanks

Vikram