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C4C Integration with MS Outlook


What will be the best approach to integrate C4C with MS Outlook for replication of activities/tasks etc from C4C to Outlook Calendar?

Can we use HCI for that?



Former Member

Please evaluate the MS Outlook add-in available with the service offering to fulfill your needs.

The SAP Cloud for Customer Add-In for Microsoft Outlook allows you to exchange information between Microsoft Outlook and SAP Cloud for Customer.

Microsoft Outlook integration supports Microsoft Outlook 2007, Microsoft Outlook 2010, and Microsoft Outlook 2013.

Installing or Updating the Add-In for Microsoft Outlook Integration

Each user who wants to use SAP Cloud for Customer functions from Microsoft Outlook must install the add-in on his or her computer. To update the add-in, follow the same procedure. To download the add-in, you must have administrative rights on the computer.


To avoid compatibility issues with previous releases, make sure that you have installed the latest version of the add-in.


In SAP Cloud for Customer, choose Download.


Choose the download link for the add-in for Microsoft Outlook.


Install the add-in.

Follow the instructions in the installation wizard.


Restart Microsoft Outlook to activate the add-in.

When you restart Microsoft Outlook SAP Cloud for Customer appears on your Microsoft Outlook screen, either as a separate toolbar (Microsoft Outlook 2007) or as a separate tab in the ribbon (Microsoft Outlook 2010 and Microsoft Outlook 2013).

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