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Return Process in Self- Billing

Former Member
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Hi All,

     I have implemented Self-billing for one of our customer and have a doubt how the return order process works in self -billing scenario. if there is a quantity difference or if the items damaged and customer wants to return it then how the return order process is triggered? is it automatically triggered from the customer side or we have to create a manual return order and delivery and then wait for the credit invoice on returns edi message from the customer?  does retro-billing has any relation with this? I have searched forum and could undernot completely understand the return process. could you please explain with some simple config steps ,please?

Murali

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Answers (1)

Answers (1)

Former Member
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Hi Murali

Can you Try this Ones

 

In VF11 cancel the billing doc.

But your returns is always with ref to a billing doc. If you want to create a returns cancel the billing doc for the same order, In that case you should 1st create the return tehn cancel the billing doc.

Regards,

A.Susheel