Serial Numbers issue in follow on documents in ARM

[Former Member]

Hello Experts,

Following is the issue description in Advance returns management :

Create returns order with follow up method - Transfer to specified stock for a serialized material - delivery created for the same. Inspection is completed and when navigated to returns overview, the step  : Transfer to free specified stock and Goods Movement to specified stock are in red with the error : Missing serial number for the total quantity. (though the serial numbers are linked to the material in the preceding sales docuemnts, its not getting passed on to the following doc).

As per the note : 1660495 - SAP had enhanced BADI - MSR_LFE for few methods giving an option to pass the serial number to follow up docs to rectify this issue. Sadly, the same solution does not work for the above because the only method that gets called during the goods movement  - CREATE_GM_SPECIFIED (Create Returns Goods Movement into Specified Stock) is not enhanced by the note.

Can you guide me on how to take it further ?

Thanks,

Hemavathi M

[Gabriel2]

you should check if the serialnumber profile allows you to maintain serialnumbers in the inspection document. The error you describe pops up when this entry is missing. You may enter a serialnumber in inspection doc., but the predecessor Material document has then status „ error“.

[Former Member]

Hi Hemavathi,

Change Status of Serial number then proceed to enter the same number in Return delivery extras (menu), then do the PGR. Now check Serial number , this status should be available to customer for other order.

Equipment status will become  ECUS>ELOK>ESTO

Now in the delivery document, select the line item then go to menu option EXTRAS, under extras you will see the option Serial Numbers. Enter the serial number and click on the check box.

Once you have done the Post Goods Receipt you can check the status of the serial number.

Best Regards,

Kishore

[Former Member]

Hi Kishore,

The issue is about the serial number not getting passed on to the follow on document i.e., returns goods movement doc after the inspection is done (refer the below doc flow).

Returns Order > Return delivery > PGR > Inspection.

Do u still think the above solution is suitable for this issue ? Please advise.