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How to setup SAP Contact Center Call Detail Records and CRM integration

I am setting up SAP Contact Center 7.0.7, integrating to CRM EHP3 SP3. One of the requirements is to send the CDR to CRM. Is there anyone who have done this?

I have searched on internet with no luck.

I have configured the RDI interface its working and I have created the CRM RFC pointing to RDI and its working. However there is a document I ready which says statistics data is handled via  SAPphone interface. is this true?if so how do you go about configuring it? this is what I have done to test:

1. On BCM I enabled  SAPphone

2. On CRM I configured the SAPphone server via SPHB tcode. Created an RFC where I register program and it's working ok. with this method I don't use the RDI .

Regards,

Shumba

Former Member
Former Member replied


Hi Dawood.

Thank you . I managed to set it up. will upload the documentation soon

Shumba

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