How to setup SAP Contact Center Call Detail Records and CRM integration
I am setting up SAP Contact Center 7.0.7, integrating to CRM EHP3 SP3. One of the requirements is to send the CDR to CRM. Is there anyone who have done this?
I have searched on internet with no luck.
I have configured the RDI interface its working and I have created the CRM RFC pointing to RDI and its working. However there is a document I ready which says statistics data is handled via SAPphone interface. is this true?if so how do you go about configuring it? this is what I have done to test:
1. On BCM I enabled SAPphone
2. On CRM I configured the SAPphone server via SPHB tcode. Created an RFC where I register program and it's working ok. with this method I don't use the RDI .