User does not exists

[krkasani]

Hi All,

We are facing an issue while raising the change user access request with existing user. system throwing an error message "user does not exists in system". (not able to submit the request)

However, this issue has been occurring for all existing users for particular plugin system only and existing user id validation is working well for rest of the plugin systems.

User ids are does exists in both tables GRACUSER and GRACUSERCONN for plugin connector, but system is unable to validate with the tables in GRC.

Observations:

I have noticed that while raising a change user request for existing user (user group is getting populated by default for working plugin connector but for issue connector "user group" is not getting populated)

All existing users are able to submit the new user access request

Configuration details:

Data source has been maintained for plugin connector already

Global provisioning settings are maintained as "provisioning validation value set to error" (we have separate ARQ's 1. New user request 2. change user request)

Param 2051 was set to NO

If any of you have come across this situation, please assist

Thank you,

Eswar

[Former Member]

Can you tell us what the data source configurations are? There is a configuration setting (2051) that will not allow you to submit a request if the user ID does not exist in the target sytem. This setting uses the data source configurations under "User search data source".  What is the sequence set up for your data source?

[Former Member]

Hi Cristobal,

Thank for your response....

Our data source is ABAP and around 10 plugin connectors are mentioned in a sequential numbers. But this issue has been occurring with one connector only.

I have noticed that while raising a change user request, user group is not getting populated for non working plugin connector. whereas we can clearly see that the user group is getting populated by default for working plugin connector.

Note: This issue has been occurring for all existing users in non working plugin connector.

I have verified the GRACUSERCONN table where the user group does exists for users in non working plugin connector. but user group is not getting fetched while raising a change user access request form.

Please check and assist

[Former Member]

That is a lot of data source connectors. I notice that you are using a template based request, do you see the same problem when creating other types of requests? also, what support pack are you on? found this note that may apply to your case:

1735301 - UAM : User details are missing in multiuser using
template

[krkasani]

Due to this issue, All existing users are able raise a create new user requests...

We're at SP15 and this is not applicable for us.

Thank you,

[former_member226273]

Hello Eswar,

Please check the connection to plug in system, perform both connection test and authorization test.

Try after running sync jobs for the mentioned plug-in system.

Kind regards,

Yashasvi

[krkasani]

Hi Yashasvi,

Thanks for your response...

RFC is working well and also sync jobs is able to fetch all profiles, roles and users from plugin system.

Regards,

Kotesh