Return scenario

[former_member193027]

Hi,

We have a scenario whereby 10 rail wagons are rented out to the rail service provider in form of rail FO out of which one empty wagon has been returned back due to damage.Hence in this scenario we have different events to be tracked for normal rail FO process and returns process.Now for the returns process how we can link this return order to original order so that events can be reported back to returns order

[former_member190756 · Accepted solution]

Now for the returns process how we can link this return order to original order so that events can be reported back to returns order

By using the same Tracking ID in the orginal order and the return order.

But why do you create additional EH for return order and not just an Unexpected Event returns for the Original Order?

This would make things much easier.

Best regards,

Steffen

[former_member193027 · Accepted solution]

Hi,

Thx.

However in SAP TM how we can link the returns order to original order since in the document flow both the orders should be available.

[former_member190756 · Accepted solution]

You could create an Event Type when the Return Order is created/updated in TM and send the needed information like the Tracking ID to the original Order EH in EM.

The TM documents and flow are not influenced by this. It is just how you built it up in EM.

Best regards,

Steffen