Archiving Incidents in solution manager 7.1 SPs 8

[Former Member]

Hello Experts,

I followed the note 1758090 - Archiving Solution Manager Incidents   for archiving solution manager incidents.

1.Closed all incidents using report AI_SDK_SP_AUTO_CLOSE.All incidents closed, status changed from E0005 (proposed solution) to E0008 (confirmed).

2.Now when i go to transaction SARA. 

        (a)  customizing > set residence time to 1

        (b) select object CRM_INCDNT > preproc  select transaction type ZMIN in variant.

after execution it does not list any incident to be archived.

Appreciating your input in this reagard.

Regards

Taimur khan

[rishav54]

Hi,

Had you check the below clause for same.

In the "Production Mode" of the preprocessing run the "Verify-Date" of all archivable incidents is filled with the date of the program run. Furthermore, for all archivable incidents, the system status "I1100"(Can be archived) will be set. Only incidents with a valid "Verify-Date" and system status "I1100" can be archived.

All incidents that have a "Verify-Date" will be ignored by future preprocessing runs until the "Verify-Date" is older than the date of the run minus the "Resubmission Interval in Days". This interval can be found and maintained within transaction SARA for archiving object "CRM_INCDNT" under "Customizing" -> "Archiving Object-Specific Customizing" -> "Check and Delete".

Thanks

Rishav

[Former Member]

Hi Rishav

As for as i understand the clause thats all about archivable messages but as i mention earlier that my archivable messages list is empty.

Regards

Taimur