on 04-29-2015 7:25 AM
We have ITSM implemented and is being used by some of the systems in landscape. We have a requirement o add few more systems to add to ITSM. The users of the systems should be able to create incidents, RFCs & UCs in ITSM. We are using Solman 7.1 SP8. Can you please provide with the process documents to implement it. Your hekp is highly appreciated.
Thanks in advance.
Hi Venu,
Please note that for CHARM you need to create the project and add the logical components there and activate the charm functionality, you will be then able to create the RFCs and UCs, however For ITSM, as soon as system is managed in SMSY/LMDB, ibase will get generated (governed by IB_GEN_AUTO in t-code DNO_CUST04),
Its always advisable to run the managed system setup (till RFC connections) for the systems you want to include.
For the configuration guides and help, go to below link
Thanks
Rishav
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