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carbon copy to the employee responsible or service employee in complaints

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Hi Experts,

i had a requirement in complaints transaction where an acknowledgement of it should be sent to customer and the employee/ service employee as well . So how can it be done pls help me out..

how can it be possible so that the acknowledgement is sent to both of them.

thanks in advance.

amit

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Answers (3)

Answers (3)

Former Member
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Amit,

you can create two actions one for sold to party, antoher one for employee. this acitions you have to  assig to action profile and profile can assign required Transaction Type

Regards

Sudha Yadav

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Hi Sudha,

Thanks for the prompt response.

As per your reply i can send either to the customer or to the employee .

But my requirement is to send the acknowledgement to both the sold to party and also  to the employee at a time.

rgds,

amit.

Former Member
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Dear Amit,

 

Using Action Profile You can send your complaint acknowledgement  to your Customer (Example – Initial response of complaint or you can say it’s under process) and Service Employee (for assign call to Field Service Person)

When you creating action select Partner Function and assign relevant  Partner functions to here. And processing type will be as per your requirement.  means If you want to send email or Print Select – SMARTFORM

if you want more details about smartform please contact your technical team.

Regards

Sudha Yadav